Privacy Policy
Conditions of Use
Welcome to Pacific Solution! Pacific Solution Marketing, Inc. and its associates provide their services to you subject to the following conditions. By visiting www.pacificsolution.com you are agreeing to accept and comply with the Conditions of Use. Please review the following terms carefully.
Terms of Sale
Pacific Solution Marketing, Inc. is a wholesale distributor of knives, swords and other self-defense and martial arts equipment to retailers and other commercial businesses only. A retail/sales permit is required to make purchases and must meet the minimum order amount of $200.00 USD or $1,000.00 USD for orders outside of the United States. We do not sell to individuals for personal use.
Shipping Terms
- All shipments are sent via UPS Ground service unless otherwise specified.
- Expedited shipping methods are available upon request.
- Drop shipments are at the sole discretion of your sales representative and requires manager approval. Extra handling and surcharges may apply. Please contact your sales representative for details.
- All C.O.D. shipments are subject to extra handling fees. Fees are subject to change based on carrier rates.
- We cannot ship C.O.D. to new customers (see payment terms).
- LTL carriers are available upon request. LTL shipments must meet a minimum shipment weight of 500lbs.
- All first-time orders will be shipped to the credit card billing address only.
Payment Terms
- We accept VISA, MASTERCARD, C.O.D. money orders or company/cashier's checks, payment terms, and bank wire transfers.
- All new customers and first-time orders must be paid by credit card.
- New customers must complete a CREDIT CARD AUTHORIZATION FORM prior to the shipment of their first order.
- Payment terms and C.O.D. are subject to good account standing and completion of a CREDIT APPLICATION FORM.
- All outstanding accounts and those who exceed their credit limit will be reverted to credit card prepayment until the account is reinstated to good standing.
PRIVACY
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit the Pacific Solution Marketing, Inc. website or send e-mails to us, you are communicating with us electronically and thereby consenting to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You consent that all agreements, notices, disclosures and other communications that we provide to you electronically satisfies any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Pacific Solution Marketing, Inc. or its content suppliers and protected by international copyright laws. The copying, redistribution, use or publication by you of any such matters or any part of the site is prohibited. You do not attain ownership rights to any content, document or other materials viewed through the site. The posing of information or materials on the site does not constitute a waiver of any right in such information and materials. The compilation of all content on this site is the exclusive property of Pacific Solution, Inc., with copyright authorship for this collection by Pacific Solution Marketing, Inc., and protected by international copyright laws.
TRADE MARKS
Pacific Solution Marketing, Inc.'s trademarks and trade dress may not be used in connection with any product or service that is not Pacific Solution Marketing, Inc.'s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Pacific Solution Marketing, Inc.. All other trademarks not owned by Pacific Solution Marketing, Inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Pacific Solution Marketing, Inc. or its subsidiaries.
LICENSE AND SITE ACCESS
Pacific Solution Marketing, Inc. grants you a limited license to access and make commercial use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Pacific Solution Marketing, Inc.. This license does not include any personal use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any personal purpose without express written consent of Pacific Solution Marketing, Inc.. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Pacific Solution Marketing, Inc. and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Pacific Solution Marketing, Inc.'s name or trademarks without the express written consent of Pacific Solution Marketing, Inc.. Any unauthorized use terminates the permission or license granted by Pacific Solution Marketing, Inc.. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Pacific Solution Marketing, Inc. so long as the link does not portray Pacific Solution Marketing, Inc., its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Pacific Solution Marketing, Inc. logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18 or not a reseller, distributor, or other commercial entity, you may not request use of our website. Pacific Solution Marketing, Inc. and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Pacific Solution Marketing, Inc. reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Pacific Solution Marketing, Inc. and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Pacific Solution Marketing, Inc. and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Pacific Solution Marketing, Inc. or its associates for all claims resulting from content you supply. Pacific Solution Marketing, Inc. has the right but not the obligation to monitor and edit or remove any activity or content. Pacific Solution Marketing, Inc. takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from Pacific Solution Marketing, Inc. are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
PRODUCT DESCRIPTIONS
Pacific Solution Marketing, Inc. and its associates attempt to be as accurate as possible. However, Pacific Solution Marketing, Inc. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Pacific Solution Marketing, Inc. itself is not as described, your sole remedy is to return it in unused condition. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY Pacific Solution Marketing, Inc. ON AN "AS IS" AND "AS AVAILABLE" BASIS. Pacific Solution Marketing, Inc. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Pacific Solution Marketing, Inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Pacific Solution Marketing, Inc. DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Pacific Solution Marketing, Inc. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Pacific Solution Marketing, Inc. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
APPLICABLE LAW
By visiting the Pacific Solution Marketing, Inc. website, you agree that the laws of the state of California, United States, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Pacific Solution Marketing, Inc. or its associates.
KNIFE/WEAPON LAWS
Customers are responsible for verifying that all merchandise purchased complies with all local laws within your region. Pacific Solution will not be responsible for providing such information.
Return Policy
- Returns will only be accepted within 15 business days after merchandise is received.
- All returns are subject to a 20% restocking fee.
- An RMA number is required for all returns. Please contact your sales representative to obtain an RMA number and one will be issued to you within 2 business days. You MUST write the RMA number in BLACK marker on the outside of the shipping box. Return items will not be accepted without an RMA number.
- All return items must be received within 15 business days after the RMA number has been issued. Only items listed on the RMA will be accepted; all additional items not listed will not be included in the credit. All returns must include the original invoice and a detailed explanation of damages or the reason for the return.
- Unless otherwise stated, customers are responsible for all return shipping costs. Upon receipt of merchandise it is the customer's responsibility to notify the shipping carrier of any and all damages to items and/or boxes that have incurred during transit before signing for any packages. Pacific Solution Marketing, Inc. will not be responsible for any damages incurred during transit.
- Defective items must be returned in original packaging and must include all parts and accessories. Misuse of items will not be considered defective and will be discarded upon return.
- LTL shortages must be noted on the Bill of Lading. If shortage is not noted Pacific Solution Marketing, Inc. will not honor the claim.
- All shortages must be reported within 2 business days after merchandise is received, otherwise the order will be considered fullfilled. Upon confirmation of shortage we will ship missing items within 5 business days.
- Merchandise credit for the approved returned items(s) will be posted to the customer's account within 15 business days after the returns have been received and processed by our warehouse. Unless otherwise stated, no checks will be issued.
DISPUTES
Any dispute relating in any way to your visit to the Pacific Solution Marketing, Inc. website or to products you purchase through Pacific Solution Marketing, Inc. shall be submitted to confidential arbitration in California, United States, except that, to the extent you have in any manner violated or threatened to violate the intellectual property rights of Pacific Solution Marketing, Inc. and may seek injunctive or other appropriate relief in any state or federal court in the state of California, United States, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to the Pacific Solution Marketing, Inc. website. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
QUESTIONS:
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the top menu or by e-mailing us at: admin@pacificsolution.com.